Client Management Specialist

2 weeks ago

Ubi, Singapore ModusLink Pte Ltd Full time

**The Role**:
To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Business Manager to give periodic review and evaluation of present accounts.
- Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
- Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
- Advising client on delivery schedule and inventory availability.
- Follow up closely to ensure resolution of all problems and issues from Clients.
- Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
- Initiate continuous processes improvement.
- Provide business reports to Management and client on a weekly/monthly basis.
- Might need to participate in Demand planning with the client if the situation calls for.

**Requirements**:

- Minimum Diploma in Business or equivalent.
- 2 years of working experience in order management or customer service.
- Experience in supply chain, logistics and manufacturing preferred.
- Excellent time management and interpersonal relationships at all levels, cross-functional.
- Strong analytical and problem-solving skills, Good negotiation.
- Good verbal and written communication skills.
- Strong team player. Ability to multi-task and takes strong ownership in task.
- Ability to work with huge data accurately. Attention to details.

**Job Types**: Full-time, Permanent

Pay: From $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Order Management: 2 years (preferred)
- Customer service: 2 years (preferred)

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