Retail Operations Customer Service Officer

2 weeks ago


Singapore SEARCH INDEX PTE. LTD. Full time

1 Year renewable Contract under agency Search Index Headcount and Payroll
- Retail Customer Relations Officer in providing sales support and retail operations.
- Handle all operational matters and work closely with sales team to ensure fulfilment of sales
- Generate Sales Order upon completion of sales for call centre and online orders
- Deliver excellent service to ensure high levels of customer satisfaction
- Respond to customer complaints and concerns in a professional manner
- Arrange and update appointments for commercial customers, and liaise with the Commercial team
- Ensure adequate support and timely coordination with inter-departmental colleagues e.g Finance, relating to showroom matters
- Ensure upkeeping and accuracy of all administrative duties, including managing of online store records, documentation etc
- Other duties assigned by Supervisor.

**Requirements**:

- **Must be willing to work Single shift from 10.30am to 9.30pm**:

- **Work 4 days per week roster, ie. 2 weekdays per week and on every Sat and Sun, including public holidays.**:

- **Commit to work up to 6 public holidays.**:

- **1 day weekend off per month (either Sat or Sun) according to roster**:

- Secondary Education and above
- Preferably 1-2years with relevant retail sales experience
- Good communication skills, good personality and customer service skills, result-oriented, highly motivated
- Integrity, Teamwork
- Computer literate

**Other Information**
- **Basic salary from $2,000 - $2500 per month neg**:

- **Retail allowance $150/mth**:

- **Counter allowance $150/mth**:

- **Contract completion bonus up to 1 month’s salary**:

- Overtime eligibility as per Employment Act
- 14 days AL
- 14 days Medical Leave
- Paid medical consultation per Employment Act and $12/visit up to $144 per year for GP clinics.

EA License No. 14C7092

EA Registration No: R1110882 (Ming Er)



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