Senior Manager, Franchise Operations

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection.
Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal - to reimagine the future of beauty.

**The opportunity**:
As the Senior Manager, Franchise Operations, you will lead the franchise operations in partnership with our franchise partners, ensuring that the Sephora DNA is embedded across all existing and new stores. You will work closely with the regional Retail Experience team, taking Sephora best practices in omni experience across the region and driving growth through your persuasion, analytical skills and relationships with the franchise partner. The Senior Manager, Franchise Operations will help drive in store results to achieve business success through the implementation of the franchise operating manual, retail KPIs and targets, and providing support to the operations teams of our franchise partners across the region.
As a leader you are inclusive, and love to be challenged. You know the best ideas can come from anywhere and you listen to everyone from beauty advisors to the MD, as well as our customers. You have a great sense of humour, tireless energy and are passionate about developing strong teams.

**Responsibilities**:
Create an enthusiastic and successful sales environment focusing on our Sephora DNA and using initiative to implement key strategies for success
Incorporating Sephora best practices in franchise markets, in consultation with the Regional Retail Experience team
Implement the franchise operating manual, targets for the individual franchises, and update wherever required and provides guidance in all operational areas
Work with franchise partners to develop annual budgets and jointly craft omni retail strategy
Monthly and weekly reporting of KPIs to analyse business trends across stores
Overseeing our stores, mentoring and directing strategies for success to maximize omni sales
Evaluates new store proposals & works with the projects and design teams to get necessary store approvals
Monitors and provides assistance to ensure on-time successful store openings
Ensure the smooth and effective operations of stores with the adherence to organization standards and procedures to bring about operational effectiveness of the stores and ensure customer service excellence
Conducts quarterly audits, which includes formal results presentation and action plan for store improvement
Manage a Retail Excellence Manager who supports on rolling out trainings and ensuring the operations teams obtain training store certification
**Requirements**:
Degree holder in Business or related field
At least 10 years of relevant experience in a similar capacity
Experience working alongside senior levels of organizations across functions - Branding, Marketing & PR, Ecommerce (including Performance Marketing), Store Operations
Knowledge of India and Indonesia Markets and can assess potential of future store openings
Strong business and financial acumen, particularly in consumer retail/ omni channel/ CPG Direct E-Commerce
Results-oriented, has experience in setting and delivering business strategies, operational plans, budgets and targets
Places customer service at utmost importance and has the ability to influence key stakeholders in delivering what’s best for our customers
Strong communication, negotiation and interpersonal skills
Able to balance priorities, is resilient, dynamic and driven
Willing to travel to our franchises overseas when required
While at Sephora, you’ll enjoy...
The people. You will be surrounded by some of the most talented leaders and teams