Director, Apac Head of Client Services, Global

**Your background**

Leadership
- Strong leadership and strong relationship management skills to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in a large organization.
- Demonstrates leadership excellence, having led an organization in the past delivering superior tangible / quantifiable results. Being able to Hire, manage and develop staff. Ensure excellent performance in their current role and manage staff rotation.
- Strong organizational and influencing skills; exceptional skill in influencing peers and subordinates, as well as senior executives across different lines of business.
- Organized, self-directed, efficient and able to handle complexity in a fast-paced environment
- Exercises solid judgment and negotiation skills
- Systematic thinker across the enterprise
- Ability to design solutions for both short
- and long-term benefits, risks and controls

Strong communication:

- Strong communicator as the function entails frequent interaction with business partners and clients, in addition to providing support to other members of the CSR team.
- Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner.
- Must be able to communicate up / down, in a cogently & confidently fashion.
- Able of operating at the detailed level, while also able to summarize key concepts & analysis in deliverables & presentations.

**Other Qualifications**
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

**What you can expect**

This role a regional lead role as Head of APAC Client Services, supporting all products supported within Client Services - Futures, Options and OTC Clearing, Prime Brokerage and Operations Client Relationship Management lines of business. The teams are comprised of approx. 20 senior full-time associates (based in Singapore, Hong Kong, and Australia), who are focused on building and maintaining strong relationships with key external Institutional clients and enabling their investment portfolio. This leader will be responsible for driving the overall strategy for the region, for servicing our platinum clients, and enabling them to protect and grow their revenue with Bank of America. The leader partners closely with a wide scope of business partners to ensure all sales and support activities follow all regulatory requirements. This role reports into the Global Head of Client Services, currently based in AMRS, and will also have responsibility into the regional market operations leaders in region, currently based in Singapore.

**What you will do**

This role is leading the APAC Client services organization. The individual will have extensive interactions with clients, external counterparties, and internal partners including Trading desks, Sales, Account Management, Product, Operations partners, and Technology, both locally and globally on regular basis.

As senior leader:

- Responsible for management of the team, performing routine management functions such as interviewing, training, performance planning, coaching and providing technical support, as well as the development and delivery of training related to organizational change.
- Leads and develops the APAC Client Services business strategies, leveraging data and analysis, to extract strategic insights and drives implementation by partnering with key stakeholders.
- Communicates business goals & strategy to stakeholders, senior leaders and business partners to help shape, prioritize and deliver the Client Services Operations strategy.
- Partnership across Operations leaders to help influence hitting target deliverable. Proactively develop fluid partnerships with team members, stakeholders, and other executives across the firm
- Oversee controls within the Client Service teams to ensure the right procedures, risk metrics and reporting is in place

Drive the ongoing review of clients and our operational offering.
- Act as an escalation point for clients and internal teams and liaising with multiple operational functions globally to resolve issues.
- Lead client engagement, particularly building relationships with client senior contacts in region, join client meetings with business and drive client engagement for the team
- Responsible for the analysis and resolution of complex operations problems and initiatives requiring exception handling and/or