Client Development Director

**About the Role**:
**Grade Level (for internal use)**: 12
The Role Relationship Director, Global Accounts
**Impact**: Reporting to the Head of Global Accounts, the Relationship Director role is a senior level position who can leverage knowledge of energy and commodity market dynamics to enhance relationships with customers and help them realize bottom line benefits from the use of Commodity Insights’ products and services. This role is also required to be passionate about driving and delivering our commercial transformation goals as we seek to implement diagnostic-based sales approach and a client-centric sales process. Additionally, he/she will actively participate in new initiatives that will enable Commodity Insights to accelerate its growth rate globally.
**The Team / The Business**: With a strong value and behavior system in place, you will be joining the Global Accounts team that is committed to doing what is right for our most important customers in the APAC region. Uncovering some of the initiatives that our key customers are passionate about will present the opportunity to collaborate with them. In addition to joining an organization that prides itself in being one of the world’s leading providers of essential intelligence, you will have access to a lot of data and information. There is the opportunity to learn about other commodity markets and network internally within the team that have individuals who are domain experts in oil, natural gas, LNG, electric power, petrochemicals, metals and energy transition. Not only will you help grow the business but also develop your own knowledge base and network. The broader commercial team is composed of experienced Commercial and Relationship Directors. The business has a casual and friendly atmosphere with an entrepreneurial spirit. We value teamwork and it is crucial that you are a team player in order to be successful within our organization.
**Your Skills**: Due to the breadth of knowledge you bring to the relationship you are seen by the customer as the guardian of the strategic customer relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Commodity Insights' key global accounts. You are an expert at nurturing customer relationships at all levels (especially the C-Suite) and staying attuned to and proactively developing opportunities within these customers to grow our wallet share by using a consultative and enthusiastic approach cum entrepreneurial mindset. You possess exceptional communication skills with a natural ability to articulate ideas and complex information in a clear and structured manner. You have strong personal integrity, negotiation skills and view every rejection as a challenge to convert to a “Yes”.

**Responsibilities**:
Managing Key Account Relationship and implied Service Level Agreement (SLA)
Key point of contact on account, taking responsibility for the experience the customer has with S&P Global Commodity Insights
Considers both the big picture as well as the day-to-day when managing the account
Develops and builds meaningful and lasting relationships with key and influential contacts
Effectively navigates around client organizations and leverages internal cross functional resources to create value
Continuous investigative and collaborative contact with customers to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to them
As owner of the SLA, co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and customer needs are met
Acts as a broker of capabilities or services for client, advocates internally and facilitates the involvement of sales and other functions to achieve common goals for the client and for S&P Global Commodity Insights
Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client
Monitors and reports on the health of the relationship between S&P Global Commodity Insights and our Global Accounts
Lead Generation - Driving Increased Usage and Adoption of New Services
Plays an instrumental role in the initial sales cycle by researching customer business, identifying, and qualifying leads, involving sales to negotiate and close opportunities
Promotes non benchmark services and identifies new product development needs by working across functions within the customer organization to understand their needs and based on their industry knowledge, contribute relevant input to product launch and marketing plans.
Seeks out cross and up selling opportunities
Drives interest in trials and demonstrations, participating in their presentation, after providing appropriate customer contacts throughout the customer organization who would be involved in product discussions or testing
Retention
Close collaboration with the Commercial Directors globally and internal stakeh