Receptionist

4 days ago

Toa Payoh, Singapore Phoenix Rise Holdings Pte Ltd Full time

Receptionist

We are a dynamic company with 16 years in the beauty industry. We currently have 07 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

**Responsibilities**
- Scheduling service appointments for customers and follow up
- Identify and escalate complex issues to appropriate departments for resolution
- Collaborate with team members to improve policies and customer service processes
- Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
- Build customer loyalty and retention by delivering the unique customer service experience
- Update activity reports (Documentation of calls for tracking, monitoring and follow-up)
- Maintain accurate records and reports on customer interactions and feedback
- Strong teamwork and interpersonal skills to work effectively with colleagues.
- Assist in ad hoc administrative duties

**Requirements**:

- Must be able to converse fluently over the phone
- Must be proficient in MS Word and MS Excel
- At least 1 year of customer service or telemarketing experience
- Skilled in negotiation, listen attentively, identifying callers’ needs, and remain composed even when dealing with agitated customers
- Minimum GCE ‘N’ Level
- Able to commit retail hours
- Requires a sense of urgency
- Able to work independently with mínimal supervision
- Good team player, positive attitude and willing to learn

**What We Offer**
- 5 days work week (Retail hours)
- Staff discounts and privileges from all Phoenix Rise outlets
- Clean, quiet and comfortable working environment

Pay: $2,000.00 - $2,800.00 per month

Work Location: In person

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