Ap Service Operations Manager

**Job Summary**

If you're looking to expand your career in the Service Operations space, Emerson has a great opportunity for you Based in Singapore, the AP Service Operations Manager will be responsible for the service delivery capabilities of the Lifecycle Services organizations across Asia Pacific including operational effectiveness, operational excellence, operational planning and forecasting, certification as well as reporting of major KPIs and leading Lifecycle Services central initiatives in the region.

**In this Role, Your Responsibilities Will Be**:

- Manage AP customer support service; support FSO/LBP service teams with customer issues.
- Develop, identify, enhance, implement and maintain service operational standards, processes, critical metrics and best practices for service delivery.
- Support the Global Service Management Office (SMO) to envision and develop new service offerings, and deliver new processes, tools, and procedures to improve efficiency and differentiation of our Lifecycle Service teams.
- Strong interaction with Lifecycle Services Sales and Regional Service Operations managers in other regions and the global Lifecycle Services organization
- Drive AP service operations perfect execution, operational effectiveness, and profitability.
- Define structural requirements for service organizations to support service business reporting, time booking, service project management.
- Develop, implement and improve AP service engineers/facilities support capabilities and operational readiness.
- Develop and manage a service sales and operations plan (S&OP), identifying future needs for Lifecycle service operation locations (Countries / Service Centers) to develop required competencies and ensure availability of in-country and/or AP world area service resources where and when needed.
- Use SYSS CoE in Cluj and other locations to support country organizations with non-customer facing activities in service operations, as well as for periodic service engagements where possible
- Drive the training and education plan of the AP service organization meeting minimum Emerson certification requirements as well as incremental competency and career development to support capture of available market opportunities.
- Drive global certification compliance for AP service engineers and FSO/LBP facilities.
- Increase installed base customer satisfaction and loyalty through exemplary quality in service delivery.
- Build customer relationship with key resources.
- Ensure timely communication of technical updates, hold and safety notices.
- Ensure compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.
- Lead and coach the local (FSO/LBP) Lifecycle Service managers.

**Who You Are**:
You anticipate customer needs and provide services that are beyond customer expectations. You quickly and decisively take action in fast-changing, unpredictable situations. You always keep the end in sight; puts in extra effort to meet targets. You promote a sense of urgency and establish and enforce individual accountability in the team. You facilitate an open dialogue with a wide variety of contributors and customers.

**For This Role, You Will Need**:

- Minimum 7 years working experience or 9 years' experience in process control systems engineering, operations and maintenance.
- Proven experience in installed base business, service sales or service management.
- Leadership quality and ability to negotiate and work effectively in a team oriented group
- Strong background of leading virtual teams
- Extensive understanding and broad experience in driving a Lifecycle Services business
- Ability to plan and organize
- Knowledge of instrumentation, control and automation concepts and practices
- Analytical skill
- Good interpersonal skills with a high-level customer interfacing skills
- Good understanding of commercial matters
- Language skills with proficiency in English (verbal and written); excellent communicator
- Willing to travel for internal or external meetings

**Preferred Qualifications that Set You Apart**:

- Engineering degree/diploma or equivalent experience in business administration a plus.
- Direct end-user work experience preferred.

**Our Offer To You**:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets **. We also offer a **comprehensive medical and insurance coverage **to meet the needs of our employees.

We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion **. We welcome foreign nationals to join us through our **Work