IT Analyst, Aem
3 days ago
MANDATORY SKILLS- Package administration and operation support using OpenText AppWorks, iHub, Cisco IVR products.
- Ability to learn other middleware technologies such as IBM Security products, AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal.
- Strong understanding of web technologies such as HTML, CSS, and JavaScript.
- Experience in handling security compliance and audits.
- Ability to achieve SLAs of 99.95% and 30-minute resolution time for Sev1 incidents.
- Ability to provide 24x7 support, including weekends and public holidays.
- JD - PRIMARY PURPOSE- Primary responsibility is to perform the administration and maintenance of packages. Responsible for the installation, configuration, deployment, fixpack / patching, administration, upgrade, daily operations support for following technologies.- OpenText AppWorks platform, iHub, OTDS
- CISCO IVR technologies like CUCM, Rogger, CPG, ECE, Verint, tetherfi, Unicampign etc.
- Learn other technologies and support the packages which includes AEM, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal, IBM Security products.
- JD - RESPONSIBILITIES- Install, set-up, upgrade, administer & maintain packages such as Opentext products, Adobe Experience Manager, Tibco, FileNet, RPA, SAS, Azure DevOps, SharePoint, IBM Datapower/ IBM API Connect / Developer Portal, IBM Security products in pre-prod and production environments.- Installation, configuration, integration, backup and troubleshooting for the packages.- Monitor, fine-tune, troubleshoot and resolve package related issues.-
- Track and review the software lifecycle for the packages and upgrade to supported version if any software reaching end of support.- Work with vendors on products defects and implement workarounds/solutions provided- 24/7 operational support for supporting packages.- Integration to provision to other packages (SharePoint, Tectia, Active Directory, IIS) and security products (SIEM, BlueCoat, NIPs, Tripwire, Splunk).- Interface with client stakeholders (Security, Infrastructure, Architecture & Application teams)- JD - REQUIREMENTS- Degree in Information Technology, Computer Science or equivalent
- 3-5 years of technical experience in the administration of packages mentioned above
- Experience in monitoring, tuning & troubleshooting of package related issues
- Good programming and analysis skills in Windows Power shell scripting and batch script
- Knowledge and experience in VMWare, System (Windows & Linux) & IIS administration will be advantages
- Strong interpersonal, communication and written skills
- Able to work well in a team environment.
- Understand the SLA and ensure the SLAs are met as per the agreement with customer.
- Provide support at customer side on 24x7 basis.
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