Customer Success Manager
3 days ago
The Customer Success Manager is responsible for ensuring the success of a portfolio of Vimeo's SMB customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to the customers' business goals, driving greater business value and executive alignment between Vimeo and the customer. You're a trusted advisor to a high volume of SMB customers, providing best practices in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo's footprint
**What you'll do**:
- Accountable for customer and Vimeo stakeholders throughout the entire customer lifecycle
- Achieve maximum return on investment by bringing the right resource at the right time with clear decisions in prioritisation
- Increase overall customer lifetime value through higher product adoption and usage
- Oversee a large volume of clients with a focus on automated communication and touchpoints
**Skills and knowledge you should possess**:
- Proficiency in Japanese and English (bilingual) is a must.
- 2+ years of customer success experience, preferably within a SaaS, Media or Consulting
- Consistent track record of defining and carrying out key performance indicators
- Bachelor's degree required
**Bonus points for**:
- Online Video Platform (OVP) experience, or knowledge of online video or live streaming technologies is a plus
**About Us**:
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
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