Permanent Part-time Customer Service Ambassador

3 days ago


Changi, Singapore WOOPA TRAVELS PTE. LTD. Full time

As a **Customer Service Ambassador**, you'll be the face of our transit tour experience at Changi Airport. Your key responsibilities include:

- Stationed at our customer service booths in the transit terminals.
- Assist with booking, registration, waitlisting, and general tour enquiries.
- Maintain booth cleanliness, organization, and equipment security.
- Escort passengers to the meeting point and coordinate with tour guides.
- Manage feedback and resolve customer issues with professionalism.
- Submit daily reports to the project manager and Supervisor.
- Attend trainings and stay updated on procedures.
- Support other ad-hoc duties to ensure smooth tour operations.

*Must be able to commit to **at least 4 shifts per week**, including weekends and public holidays.

**Contract is renewable.**

**What We're Looking For**
- Strong communication and interpersonal skills.
- Friendly, confident, and service-minded attitude.
- Well-organized, able to multitask in a fast-paced setting.
- Eager to learn and grow in the tourism industry.
- Comfortable with basic MS Office tools and/or tour management software.
- Fluent in spoken and written English.

**Preferred but Not Required**
- Education in tourism, hospitality or related fields.
- Prior experience in customer service or tourism is a plus.
- Fresh graduates are welcome to apply

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $2,200.00 - $2,400.00 per month

Schedule:

- Day shift
- Early shift

Work Location: In person

Application Deadline: 15/05/2025
Expected Start Date: 15/05/2025



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