Project/resource Manager
3 days ago
**Project** Description**:
We are looking for an experienced internal line manager who will be focused on supporting our delivery organization with people management, delivery tracking, and monitoring, and developing relationships with clients. We are looking for strong people person, but must have the ability to multi-task and be self organising. There are no direct projects involved with this role.
**Responsibilities**:
- You will drive delivery, quality and productivity in global delivery teams for the global Swiss bank in Wealth Management area in EMEA & APAC regions, actively supporting new business growth.
- Identifying customer needs and overseeing service delivery within the business context
- Have and ability to suggest competitive and innovative technical decisions, to get the clients buy-in and deliver commitments
- Liaise with project teams up to 60 people, and internal/external stakeholders with possibility of further growth
- Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching and team/project performance
- Providing daily operational support to the team, covering staff queries, feedback and assistance, and implementing actions to achieve business/personal goals
- Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control.
- Working closely with EMEA/APAC Head to achieve project's business goals.
- Working on contract details (contract evaluation, extension, assignment of bonuses), involved in operational/tactical/strategic activities, responsible for hiring for the team/project.
- Monitoring and measuring the mood of team members and ensuring effective support
**Skills**:
Must have
- Previous experience working as as Project Manager, Resource Manager, or on a similar role related to staff and client management (3+ years)
- Proven experience of sustaining team size of 50+ FTE, preferably in an outsourcing / offshore setup
- Ability to efficiently and effectively communicate with team members, customer representatives, senior management
- Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills
- Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated
- Understanding of SDLC
Nice to have
- Experience in working in finance, banking or telecom area is highly desirable.
**Languages**:
English: C1 Advanced
**Seniority**:
Regular
**Relocation package**:
If needed, we can help you with relocation process.
Vacancy Specialization
Engineering Project Management
Ref Number
VR-80932
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