Manager, End User Services

1 week ago

Novena, Singapore Nanyang Technological University Full time

The Manager, End User Services (EUS) will work closely with the Head of IT to manage and support the organization's IT/ AV operations. The incumbent will be responsible for leading and managing IT/AV operations and ensuring that the IT/AV services are delivered effectively and efficiently. The incumbent will work closely with other departments, lead the helpdesk team to provide excellent customers’ service experience when using IT/AV services.

Key Responsibilities

Overseeing the IT/AV infrastructure:
Planning and implementing new systems:
- Assesses the organization's needs for technology and works with stakeholders to plan and implement new systems that meet those needs. This includes coordinating the project team, setting project goals and timelines, and monitoring progress to ensure projects are completed on time and within budget.

Ensuring system security:
- Work together with the Cyber Security team to ensure the organization's systems and data are secure from cyber threats and breaches.

Maintaining system updates and upgrades:
- Ensure that hardware and software are kept up-to-date and patched.

Providing technical support:
- Provide technical support and troubleshoot any issues that arise.

Managing IT and AV budgets:
- Ensure that the IT and AV budget is properly managed and that all expenditures are within budgetary constraints.

Managing vendor relationships:
- Work with vendors to procure products and services, negotiating contracts, and managing vendor performance.

Training staff:
- Responsible for training staff on the proper use of technology and AV equipment.

Helpdesk support:
- Leads the helpdesk support to provide 1st level support to the customers.

Budget and Asset management:
- Responsible for budget planning of the IT/AV equipment and ensuring all IT/AV assets are monitored and tracked.

**Requirements**:
- Bachelor’s degree in computer science, Computer Engineering, Business IT, or related discipline.- 4+ years of experience in IT operations holding a similar role.- Excellent communication skill. He/she must be able to articulate issues well to customers and colleagues and manage their expectations.- Strong technical knowledge and expertise in one or more areas of IT, such as infrastructure management, security, networking, or/and AV.- Strong analytical and problem-solving skills.- Experience in managing budgets and assets.- Strong leadership skill to lead the helpdesk and the A/V team.- Possess project management skills to initiate, plan, execute, monitor, and commission projects.- Ability to work effectively in a fast-paced and dynamic environment.

This is a 3 years contract appointment.

Hiring Institution: LKC

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