Client Service Associate Intern

1 day ago

Remote, Singapore Cadence Translate Full time

**Role Summary**

This is an internship role for our Client Service team, which is the revenue engine of Cadence. The CS team combines project delivery, account management, network management, and product management in one team. This leads to dynamic career growth as your skill set evolves to be an executive capable of scaling teams and running P&Ls.

You would be affiliated with one of our four services lines - interpretation, moderation, translation and transcription. Your placement will depend on your background.

**About Us**

Cadence is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.

**The Job**

An intern on the Client Service team will be expected to execute on multiple areas:

- Project Delivery
- Scoping - speak with clients about their language needs and agree on pricing and timelines
- Delivery - ensure projects are delivered at or above client expectations
- Network Management
- Evaluate the talent utilized for your product on a quarterly basis
- Recruit to fill any gaps

The tools you’ll be using most often are:

- Salesforce, to log client activity and manage some projects
- Front, a tool that sits on top of Gmail, to manage client and linguist communications
- LinkedIn, to research your clients and linguists
- Slack, to communicate internally
- (Translation only) Phrase, our TMS/CAT tool for project management

**Key Requirements**
- Currently enrolled for a Bachelor’s degree
- Fluency in verbal and written English. Fluency in an additional language is a bonus;
- Excellent client service skills;
- Strong organizational and multitasking abilities;
- Proven attention to detail;
- Ability to work effectively in both independent and team environments;
- Goal-oriented, driven, and highly motivated to succeed & take on challenges;
- Familiarity with CRM systems, and/or TMS/CAT tools is a bonus

**Working Hours & Location**
- This is a full-time role whose start date is flexible.
- You will work local hours for your location. But you are expected to be available for meetings with overseas colleagues and clients which may be outside of local working hours.
- This is a fully-remote role where you can work from home (WFH)

**Compensation & Benefits**
- Competitive salary based on experience and location

**Interview Process**

1 - submit your CV.
2 - you may be invited to submit a video selfie.

3 - have a screening call with our HR team (focus is the role's scope and working arrangement. A short case study is included.)

4 - meet potential co-workers (focus is to discuss your education experiences and prior team projects)

5 - final-round interview with our COO or CEO (focus is on your career fit)

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