Customer Service Officer(Rotational Shift)

1 week ago


Singapore J P INFOTEC PTE. LTD. Full time

Customer Service Officer

(Shift allowances will be provided)

(1) 8.30am-6pm
(2) 8.45am-6.15pm
(3) 10am-7.30pm
(4) 11am-830pm

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues

**Screening Criteria**:
1. Ideally related experience or customer facing experience

2. Willing to learn and not afraid to face customers

3. Hard-working and takes initiative

4. Minimum GCE ‘O’ Level Certification

**Job Type**: Contract

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)



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