Reservation Agent
2 days ago
**Main Accountabilities**
- To enter new reservations, changes and cancellations in our various software systems
- File guest correspondence or other reservation documentation
- Keep up to date on all room rates, special offers and promotions
- Ensure all reservations are processed efficiently and accurately
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations
- Follow up with guests for additional required information for visa requirements or updated passports
- Act as a liaison between the company and its guests to ensure customer satisfaction anticipating guests needs
- Providing support to customers who may need to amend or cancel a reservation.
- Ensure that all client and guest profiles are properly created, maintained and updated, and that we are exceeding the Client’s expectations
- Monitor room sales based on selling strategies to increase revenues
- Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients as required
**Core Competencies**
- Positive work attitude & team player
- Self-starter and able to work independently. This is largely a work from home position with a weekly in office requirement in the future.
- Passion in customer service
- Interpersonal skills
- Able to communicate in English - both written and verbal. Additional language ability will be an added advantage
- At least 1 year experience in Front Office and/or Reservations
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Flexibility to work on a shift basis which will include evenings, weekends and public holidays
- Able to work in a fast-paced environment
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