Executive, Business Intelligence
2 weeks ago
We are seeking a dedicated Business Intelligence Executive to join our team on a 6-month contract basis. The individual will be instrumental in ensuring a positive customer experience through effective communication and problem-solving, while also focusing on gathering, analyzing, and interpreting data to provide valuable insights that support business strategies and initiatives.
**KEY ROLES & RESPONSIBILITIES**
- Assist customers with feedback and concerns to ensure timely resolutions and achieve high levels of customer satisfaction.
- Maintain professionalism and empathy when addressing customer concerns and complaints.
- Collaborate with internal stakeholders, such as operations and sales teams, to ensure prompt resolution of customer queries and feedback.
- Record detailed information of customer interactions, transactions, comments, and complaints using CRM software.
- Identify opportunities for process improvements to enhance overall customer satisfaction.
- Follow company policies and procedures to ensure consistent service delivery and adherence to quality standards.
- Provide feedback to management on customer trends, issues, and suggestions for improvement.
- Prepare and submit reports on a daily, monthly, and yearly basis.
- Perform any other duties as assigned from time to time.
**KEY SKILLS, COMPETENCIES & BEHAVIOURS**
- At least 2 years of demonstrated experience in a customer service or customer-facing role; experience with data and analytics would be beneficial.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools would be advantageous.
- Positive attitude and willingness to learn and adapt to changing business requirements.
- Able to work rotating shifts and one weekend duty (5 days work week).
- Working hours: 0830 to 1730; 1300 to 1000 (mid-shift).
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