Guest Relations Executive Esora

6 days ago

Singapore The Lo & Behold Group Full time

Set to shape the Japanese culinary landscape in Singapore, the restaurant showcases modern Japanese cuisine in a beautiful fine dining establishment with an emphasis on creating meaningful interactions between chefs and guests.

We are looking for a service-driven individual to oversee the Guest Relations function for the restaurant. Being efficient on reservations, the role requires the individual to maintain the highest guest service standards during service, while building a strong repertoire of guests for the restaurant.

You’ll be in-charge of:

- Handling all reservation enquiries through all our reservation portals looking after our guests and VIPs. The role will be operational, and you will be required to be in-service. This involves assisting our guests during their time with us dining at the restaurant.
- Ensuring our guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
- To be aware of top corporate and VIP guests of the restaurant, recognising and welcoming them by name upon their return visits to the outlet.
- To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- To meet with guests upon their arrival, engage them in conversation so as to build a strong rapport between themselves and the restaurant.
- Takes ownership - effective in dealing with guests’ accidents, incidents, complaints and preferences.
- Manage the day-to-day administrative operations of the venue.
- Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
- A keen understanding of offerings within the group and concepts of other venues.
- Perform other tasks or projects as assigned.

Who we're looking for:

- Someone that has worked in a fine dining establishment for at least a year.
- Someone with good knowledge of Micros Point Of Sales, understanding of reservation systems and all of its features.
- A problem solver who is able to identify problems and issues in a preemptive manner, and resolve them independently and creatively
- A conscientious and flexible communicator who can adapt your style to connect with a wide variety of people.
- An organized, efficient, and reliable professional who meets deadlines and has excellent accuracy and follow-through.

**Benefits**:

- Employee Dining Discounts across the Group
- Medical and Insurance Coverage
- Celebrating Milestones
- Work days are fixed from Wednesdays to Sundays

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

**Job Type**: fulltime

Education: No education required

Work location: On-site

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