Customer Services Specialist

**Job Highlights**
- Central Location - in the Heart of Town
- Competitive Employee Benefits
- Dynamic Culture

**Department Charter: Member Services**

**Reports to: Member Services Manager**

The Member Services Department provides superior customer service to our members and ensures that our they are happy, problems addressed and orders taken in a timely and professional manner. We are a lively group who are friendly, cooperative and fun Teamwork is at the core of our beliefs, we know that Together, Everyone Achieves More

**Responsibilities**:

- Document and resolve members’ concerns and complaints. Refer to appropriate management as necessary.
- Is able to relate with, show empathy for, and project a positive company image to members.
- Looks for problem resolutions that address the needs of the members, while keeping the interests of the company in mind.
- Process incoming orders, new accounts, distributorship changes, and assist members with account management.
- Provide members with product, business and relevant company information.
- Document members calls and report trends to appropriate management.
- Proactively encourage additional sales and share product information.
- Proactively contact and communicate with members regarding product promotions, company events, and special occasions.
- Provide administrative services as required.

**Knowledge, skills and Attributes**
- At least 1 year experience in Customer Service. Experience in a call-centre environment will be advantageous.
- Able to work shifts (8.45am to 6pm, 9.45am to 7pm, 10.45am to 8pm)
- Willingness to learn, with good initiative and communications skill (spoken and written)
- Excellent interpersonal and organizational skills
- Able to thrive in a dynamic and fast-moving environment

**Company Overview**

Our community of wellness started small in 1993, when D. Gary Young and Mary Young developed their first organic herb farming and distillation operation. At the time, Gary Young had already discovered the incredible power of essential oils, but because the quality of available oils varied so greatly, he’d been unable to fully harness their potential. Mary’s previous experience in the direct-selling industry enabled the Youngs to fulfill their vision and establish a business that would empower its members to share truly pure essential oils with the world

Through Gary and Mary’s combined leadership, Young Living has grown to become the world leader in essential oils and wellness solutions. Headquartered in Lehi, Utah, with offices in Australia, Europe, Canada, Japan, and Singapore, as well as farms around the world.

Young Living supports a culture of inclusion that we extend to our employees, customers, and business builders globally. Gary Young created a purpose-driven culture for his company that’s motivated by a desire to serve a global community and support employees and members around the world. It’s Gary’s passion, set forth over 25 years ago, that has since become a global enterprise with more than 3,000 employees and well over 6 million customers. We are determined to bring essential oils and the Young Living brand, vision, movement and message of belonging to every home in the world.

A healthy home for each of us, a healthy world for all of us

**Salary**: $2,200.00 - $3,000.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Gym membership
- Health insurance
- Parental leave
- Work from home

Schedule:

- Monday to Friday
- Shift system

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person
- Health insurance