Senior Operations Support Executive

**Working Location: North East Region - Hougang**

The Operations Support Executive (OSE) assists in non-clinical administration and support operations to manage the Care Home facilities and a team to run daily administrative, operational, logisitics, maintenance, safety and security activities required to deliver the required resident services to the healthcare team and residents of the Care Home. The OSE supports the Centre Manager (CM) and Chief Operating Officer (COO) in managing the various support operational services in an effective and efficient manner in accordance to stipulated service level standards.
- Assists and supports the Centre Manager (CM) to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards
- Assists to plan, coordinate and manage the various operational support services in providing day-to-day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services.
- Assists to lead and manage the Ops Support Assistant (OSA) in supporting facilities management, food provision for residents and staff, laundry services, equipment maintenance, logistics and fire safety requirements, and the Ops Administrative Assistant (OAA) in providing general administration support for staff and residents’ admission, provision of transport arrangements and procurement services for general operations equipment and services.Assists to manage the outsourced vendors, support the CM in regular performance meetings to ensure that contractors’ performance is up to stipulated service standards.
- Assists the CM to supervise and work closely with the following staff:

- Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s).
- Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
- Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
- Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers (if the Care Home has catered for laundry driver
- Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness, and the safe and proper management and handling of food in the kitchen.
- OAA/ MSW/ Finance Exec/CCR Exec to attend to internal / external customers’ enquiries and feedback.
- OAA to provide general administration include stationary supplies, office administration support
- Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements
- Ensures proper maintenance of administrative records, general stores, office equipment and stationery. This includes tagging, tracking and management of inventory.
- Adheres to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purpose.
- Assists to collate monthly duty roster for the respective section within the operations department.
- Leverages on the Integrated Healthcare Asset Management (IHAM) system to manage FM workflow and the company’s assets.
- Collates operational statistics and assist in the preparation of reports.To take on ad-hoc functions and assist the CM or COO in other duties as required

**Educational Requirements**:
**State other requirements/qualities such as personality traits, interests or skills required for the job**:

- Knowledge of security operations, fire safety and work place health safety
- Ability to troubleshoot basic M&E systems and perform simple maintenance
- Meticulous with an eye for detail
- Good communication skills and able to work with othersDemonstrated resilience in dealing with workplace adversity in a start-up environment

**Years of Experience Required**:

- About 1 to 2 years of experience.
- Strong preference for background in healthcare operations, facilities management, workplace safety or fire safety.