Operations Specialist, Client Account Services

22 hours ago

Singapore Bank of Singapore Full time

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as an
**Operations Specialist (6 months contract)** in the
**Account Information Management** team

Client Account Services (Operations) provide account services support in the areas of account documentation review, screening, static and data inputs as well as account control and monitoring to Relationship Managers across all BOS locations through the account lifecycle from onboarding, periodic review, and maintenance till closure.

**Overview**
- Key role in managing client and account static information for all post on-boarding maintenance in Bank's core systems
- SME for maintenance workflows and data quality derived from supporting documentations
- Effectively handles queries, exceptions, and investigation matters
- Open to new tasks as required by the business
- Set and manage the priority of request through ongoing engagement with stakeholders in account maintenance aspect
- Ensure all client records are compliant with regulatory standards and ensure high quality and timely completion of all clients' static maintenance requests

**Key Responsibilities**
- Creation and maintenance of client and account static records in Bank's core system
- Responsible for interacting with stakeholders in establishing any impact and ensure accurate static data maintenance of KYC and non-KYC related information in bank systems as required by Policy and Procedures
- Keep abreast of all regulatory changes and associated documentation requirements
- Monitor and attend to any accounts exceptions and deviations to ensure compliant to Bank's policies and procedures
- Ensure appropriate and confidential handling/sharing of sensitive client data
- Identify red flags and escalate in line with policy and procedures
- Handling Front office queries, ensure timely follow-up and/or escalation to stakeholders
- Responsible for completing delegated and ad-hoc tasks within the established timeframes
- Contribute ideas and participate in initiatives to drive continuous improvement to enhance service delivery
- Participate in UAT, system and process improvements

**Qualifications**

**Qualifications**
- Polytechnic diploma or Bachelor's degree
- Meticulous and detail oriented
- At least 1-3 years of experience relating to banking operations, preferably in Client Onboarding & Maintenance functions, client documentation and static data maintenance

**Skills**
- Good understanding of KYC, AML and MAS regulatory requirements
- Ability to communicate clearly and concisely, both verbally and in writing
- Great interpersonal, analytical and organizational skills
- Strong in MS Office tools
- Open minded, fast learner and able to share information with peers and team members

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