Engagement Manager, Advisory: Cre Technology

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
As an Engagement Manager, you will lead customer engagement teams and grow our business. By doing so, you will directly grow our revenue, strengthen our practice and culture, and help create financial, operational, and experiential breakthroughs for our customers.

An Engagement Manager’s career path can include developing and leading a specialized CRE Technology advisory category or longer-term account roles supportive of our customers’ technology objectives.

**Responsibilities**:
You Will
Plan, direct, and manage multiple customer advisory engagements
Assess our customers’ CRE and Facilities technologies and identify pain points for capabilities (e.g., audience and use case definition, information availability, supportive processes, and technologies)
Provide future state technology strategy recommendations spanning audiences, use cases, processes, and technologies
Assist customers with qualitative and quantitative analysis for building a strong business case for change
Deliver customer value, and by doing so, deepen JLLT’s relationship
Identify opportunities for expansion of JLLT Revenue opportunities
Partner with internal and cross-functional teams to help our overall JLLT advisory practice development and customer engagement

Success Measures
Financial performance (utilization, customer billable hours, revenue)
Key performance indicators achieved (customer satisfaction, project/engagement performance metrics)
Customer satisfaction & sustained growth (Y-o-Y $ growth)
Customer retention and expansion

Your Career
As an Engagement Manager, you will be continuously challenged to achieve your ambitions by:
Being the entrepreneur of your career, realizing professional goals, and managing work-life balance
Develop and lead a specialized CRE Technology practice and be recognized in the industry as a thought leader
Enjoy an ever-growing personal network of technology experts, colleagues, and partners

Your Will Bring

**Your successful career experiences**: 8+ years of consulting experience in Commercial Real Estate technologies and environments
Bachelor’s degree with IT, business, computer science, or technical focus preferred

**Your knowledge of successful building / workplace technology**: How to describe real estate / commercial, industrial, and retail technology performance strategies, objectives, KPIs, and operating metrics
Knowledge of different CRE, Facilities, and other corporate audiences and use cases

**The role of people**: what roles and responsibilities are needed either individually or as teams to create excellent technology results and strategies
How technology, process, and people need to work together to create an overall organization and culture of performance measurement and management
Understanding of CRE and workplace enterprise systems, usage, and impact
Commercial Real Estate technology solution categories and leading solution vendors and integrators
Leading industry trends in all of the above

Your design and consulting skills that help our customers achieve breakthroughs including: Making clear, compelling, and memorable cases for the role of CRE enterprise technology especially through excellent presentation, communication (verbal and written), and interpersonal skills
Analyzing complex environments, distilling concepts, leading information gathering sessions, and preparing and delivering customer presentations and work products/prototypes
Overall - a high level of attention to detail and accuracy

And as a manager of teams and people, your significant experience: Planning, leading, and delivering on-time, on-budget, on-spec work for your customers
Leading teams and fostering team culture across broad geographies, different skillsets, and complex technical