Country Business Head Legal Entity Governance Head

The Legal Entity Governance Head for Operations is responsible for supporting the Singapore Operations & Asia South Cluster Head to lead and execute Operations strategy and priorities across all businesses in Singapore Legal Vehicle Entities. This includes driving Operations and Franchise wide initiatives with key focus on operations governance, resiliency & controls, regulatory engagement, compliance & change management, and country Operations Organizational Health (people aspect).

This role is responsible for the oversight, support and ensuring consistent governance frameworks are appropriately documented, embedded and operate effectively across Singapore Legal Entities for Operations. The position reports into the Singapore Operations & Asia South Cluster Head and will partner with country and cluster management teams to ensure appropriate governance from a country perspective, in alignment with global Citi standards and practices.

The role has specific focus on Singapore Legal Entities, including CBNA Singapore, CSL, CIBSL, CGMS, CGMSS, CTSL and Cititrust, ensuring the organization meets the regulatory requirements for effective governance of all Operations activities impacting the Singapore legal entities including Business Aligned Operations (Services, Markets, Wealth and Banking) and the Core Operations.

The role requires strong understanding of local regulatory landscape, broad and comprehensive understanding of various systems and practices relevant to the function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products and services is necessary to contribute to the commercial objectives of the business. Excellent communication skills are required to influence wide range of audiences. The role involves both internal and external engagement which will have a major impact and influence in the area managed as well as other related areas of the organization.

The role will also provide oversight and site infrastructure governance for Citi Solutions Center (CSC) Changi. CSC Changi houses more than 5,100 employees and is among our key strategic hubs / service centers in Asia. The site is part of the Global CSC Network which represents 33 well-defined sites around the world supporting Citi's multiple businesses and functions with a key objective of creating a ‘One-Citi’ experience for employees.

**Key Responsibilities**

Drive strategic Operations priorities and support its execution across Singapore Operations legal entities with key focus areas on Operations Governance, Regulatory and Audit Engagement, Resiliency & Controls, People, Client & Franchise and Financial Management; Provide leadership and governance for Citi Solutions Center (CSC) Changi as expanded accountability.

Operations Governance
- Support Singapore Operations & Asia South Cluster Head in meeting responsibilities across Singapore legal entity board and other required senior governance forums.
- Work closely with the Singapore Operations & Asia South Cluster Head to ensure Operations is across Singapore legal entity governance matters and is proactively partnering on current and future change agenda.
- Ensure Operations compliance to MAS Individual Accountability and Conduct (IAC) guidelines, driving the overall agenda and outcomes, ensuring this meets defined standards with matters escalated accordingly; Ensure proper framework to support the Senior Manager responsibility.
- Provide thought leadership and actively represent Operations in industry forums to shape policy and regulations.
- Maintain robust and complete oversight and ongoing monitoring of all core processes that are outsourced or offshored.
- Ensure delivery of critical client services and programs.
- Oversee Operational Risk Events (Near-misses, Actual Loss, etc.) and drive lessons learnt across Operations supporting the country.
- Define and maintain a holistic governance framework for activities conducted for Singapore Operations legal vehicles which includes accountability for associated governance and information flows and appropriate linkage to and leverage of established policies.
- Challenge Management Information received, drive consistency thereof, and ensure transparent information is provided in associated review forums.

Regulatory and Audit Engagement
- Ensure all the specific requirements associated with the Singapore regulatory environment are adhered to and documented accordingly.
- Represent Operations to country regulators including regulatory meetings, ongoing regulator engagement/update, onsite inspections, and data requests.
- Maintain close and successful interaction with the Singapore Board, Committees, Regulators, Government and relevant industry bodies.
- Ensure proper framework to comply with regulatory expectations and implement new local/global regulatory requirement across Operations.
- Partner with respective functions to ensure that regulatory expectations with