Case & Project Manager, Singapore

For Current Gilead Employees and Contractors:
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

**Job Description**:
The Case & Project Manager is responsible for monitoring all activities and successfully facilitating a patient’s case from enrollment to the program through case completion while providing an exceptional customer experience throughout the entire process. This role will also be working closely with internal cross-functional team members to plan, manage & execute Commercial-related projects. This position reports to the Country Business Unit Director and is based in Singapore.- Excellent communication and interpersonal skills (in English and local language) with the ability to establish effective relationships with a range of internal cross-functional teams, healthcare provider team(s) and customers- Ability to identify issues, seek solutions, manage patient cases in a timely manner- Strong ability to coordinate with both customer and non-customer-facing cross-functional partners to rapidly address customer issues- Efficient, organized, and able to manage short timelines in a fast-paced environment with the ability to support highly complex multiple activities simultaneously

Key Responsibilities- Manage patient cases from the enrolment until delivery to the hospital:
- Review each case upon receipt of referral to determine appropriate next steps based on defined process- Manage communications with healthcare providers and internal team members- Constantly update the tracking system to ensure timely and smooth coordination for the providers- Answer incoming hotline calls (from facilities, HCPs, internal team members etc.), as needed- Field customer complaints and respond in a timely manner- Enter case data into the program system-
- Participate in regular check-ins and meetings with team- Lead coordination efforts between multiple parties including but not limited to providers, physicians and their staff, treatment center billing departments- Constantly keep physician and physician’s team updated on the status of the case- Facilitate and manage the coordination of the product and ancillary supplies needed for treatment, document and manage all communication during the process- Ensure timelines and customer commitments are met- Coordinate with internal quality, supply chain and other internal teams to execute the process and resolve issues- Act as the functional expert for the Kite Konnect Hospital Portal- Act as the interface between the Kite Pharma Account and Quality teams regarding site identification, approval and scheduling training- Attend and assist with site visit training, customer and hospital meetings- Work on special projects in close collaboration with cross-functional partners to ensure:
- Delivery of high-quality project plans- Effective management and communication of project activities to ensure all stakeholders are fully informed and knowledgeable of project activities and their status- Control of project timelines- Ensure consistency and efficiency of all relevant departmental operations and alignment with company procedures, policies, and processes

Basic Qualifications- Excellent communication (written and verbal) and interpersonal skills with the ability to establish effective relationships with a range of internal cross-functional teams, healthcare provider team(s) and customers- Effective problem solving, case management and customer service skills- Strong ability to coordinate with both customer and non-customer facing cross-functional partners to rapidly address customer issues- Demonstrated analytical and technology skills, including proficiency in Microsoft Office Suite- Minimum Bachelor's degree (Science degree preferred)

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For Current Gilead Employees and Contractors: