Customer Care Representative
2 days ago
Key Responsibilities
- Manage order fulfilment and timely shipment delivery to customers.
- Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
- Ensures complete and accurate documentation of customer requirements.
- Ensure customer excellence and collaborative support.
- Handle customer enquiries.
- Process consumables orders from order entry to invoicing.
- Ensure proper documentation and all order management processes according to corporate policies.
- Coordinate shipping between various manufacturing sites, warehousing and third party suppliers.
- Follow up with logistic to arrange shipment and prepare shipping documents.
- Ensure timely reporting of orders, inventory and backlog.
- Create weekly and monthly reports as requested.
- Participate in special projects and key initiatives identified from time to time.
- Other ad hoc tasks/projects assigned by the manager.
**Requirements**:
- Degree/Diploma in Business, Supply Chain or any related discipline preferred.
- Good communication skills and has experience in supporting regional customer.
- Minimum 2 years of customer care experience in a fast pace environment.
- Strong PC skills including MS Office (Excel, Word & PowerPoint).
- SAP S/D module experience will be an added advantage.
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