Senior Client Relationship Manager

2 days ago

Singapore ANANAS CONSULTING PTE. LTD. Full time

Ananas Consulting is looking to expand its team. We are looking for a Senior Client Relationship Manager to manage the growing portfolio of clients we have.

The duties are:

- Serving as a means of communication between business houses and companies and the clients
- Develops, creates, and tracks reports of performances of different units
- Identifying the needs of clients and providing solutions accordingly
- Maintaining a strong relationship with the clients by regularly checking on them to learn whether they are satisfied with the company or not
- Addressing concerns of the clients to the managers in concerns
- Researching about other competitors in the field and developing strategies accordingly to bring in new customers and boost the growth of the company
- Working closely with other departments of the company to develop strategies that can help in satisfying the customers and solve their needs
- Setting sales and revenue targets and working diligently to complete the goals
- Ensuring both clients and company adhere to the contract terms

Key skills needed:

- Excellent communication skills, both verbal and written
- Effective negotiation skills are required when presenting contracts and establishing the terms
- Should be a good team player and have a strong work ethic
- Should possess excellent problem-solving skills
- should be analytical and must have the capability to adapt to different situations

Requisite:

- Bachelor’s degree in public relations, marketing, and advertising, and other business-related fields.
- Should have basic business knowledge as it helps in identifying the needs of the clients faster and solutions can then be provided quicker after that.
- Having proven experience as a client relationship manager
(Several companies offer internship programs, or you can participate in workshops in related fields)
- Excellent customer service skills and experience are highly preferred.
- Must have the ability to work flawlessly under tight deadlines and achieve the set targets
- Proficiency in MS Office with a basic knowledge of working of CRM platforms is generally preferred

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