Customer Service Executive

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service Executive for Leica Biosystems will manage customers’ orders (order entry prepare documentation), organize workflow to meet customers/distributors timeframes, liaise with BU to ensure timely delivery of orders to customers/distributors, attend to customers’ inquiries on order status/lead time/stock availability/ quality issues and provide estimated monthly sales forecast to the Manager. This role will be onsite and will report into the Commercial Operations Manager, SEA/HKTW.

This position is part of the Commercial Operations Department of LBS located in Singapore and will be Onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Commercial Operations Team and report to the Operations Manager, SEA/HKTW, who is responsible for customer service/sales operations in the Southeast Asia region, including Hong Kong and Taiwan. If you thrive in a fast-paced, result-driven, matrixed organization, and want to work to build a world-class commercial team —read on.

**In this role, you will have the opportunity to**:

- Support end-to-end supply chain business processes and provide solutions.
- Liaise with BU to ensure timely delivery of orders to customers/distributors
- Process customer orders accurately and efficiently, ensuring timely delivery focusing on Data Accuracy and coordinate with the warehouse and logistics teams to optimize order fulfilment
- Assist Com Ops Manager in Distribution Agreement (DA) & Letter of Authorization renewal and manage distributors' inventory, ensuring full details are available for sell-in and sell-out data.

**The essential requirements of the job include**:_ _**
- 5 years working experience in customer service and supply chain
- Excellent written and spoken communication skills in English and ideally proficient in Chinese (in order to negotiate and handle queries from local and overseas Chinese speaking suppliers/vendors in regards with the import & export shipment arrangement matters.)
- Hands on experience using SAP or ERP system, strong in Microsoft Office, especially Excel would be an advantage
- Able to communicate effectively at all levels of the supplier/customers’ organization
- Able to work in a fast paced environment with tight deadline

LI-Onsite

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.