Tenant Relations Specialist
1 week ago
Perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention - Facilitate key actions involving tenants, e.g. meetings with tenants regarding experiences during their tenure at our buildings - Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes - Perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention - Facilitate key actions involving tenants, e.g. meetings with tenants regarding experiences during their tenure at our buildings - Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes - Monitor and respond to feedback and customer queries in a timely manner - Manage service recovery when tenants have been inconvenienced - Facilitate and participate in activities to inspire and build community - Provide lobby presence during peak hours to greet and assist tenants and visitors - Lead visits to property and shared spaces within the building - Remain well-groomed as the "face" of the building - Any other related duties **Requirements**: - Minimum diploma in any discipline with at least 5 years working experience relating to customer service/ concierge - Prior working experience in airlines or hospitality industry is preferred - Excellent communication and interpersonal skills with high level of empathy for others - Energetic, confident, cheerful and maintain professionalism throughout Job Code: LUIM EA Reg No: R1655316 (Mah Jun Weng, Luis) EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd) 576183
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