Senior Tenant Relation Executive

JLL supports the Whole You, personally and professionally.

TITLE
Senior Tenant Relation Executive

POSITION OBJECTIVES
Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES
Administration
To prepare weekly/monthly meeting documents and minutes.
To organize social events & meetings.

**Tenant Communication**:
Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results.

**Problem Solving**:
Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken.

**Tenant Retention**:
Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

**Operations**:
Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.

**Market Research**:
Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

**Reporting & Budgeting**: Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
Manage all accounts payable for the property, including collection, and approval of invoices.
Respond to problems and concerns and ensures compliance with rules and regulations.

**Performance Indicators**:
Successful completion of scheduled activities.
Achieve KPIs.
Achieve target deliverables for business plans, monthly reports, and budgets.
Ensure that a high level of professionalism and customer service are always maintained.
Ability to work under pressure and meet set timelines.
Client and tenant’s satisfaction.
Good tenant survey results
Meet standards and audit requirements.

**Knowledge/Experience**:
Tertiary qualification with at least 5 years of experience.
- Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively. -Have a customer-centric approach, prioritizing tenant satisfaction. -Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.Attributes/Behaviours:
Pro-active and achievement orientated.
Flexible.
Team player.
Practical approach with a “can do” attitude.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.