Tenant Relations Specialist

2 weeks ago

Singapore CapitaLand Full time

**About Us**: CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore and China as its core markets, while it continues to expand in markets such as India, Vietnam, Australia, Europe and the USA. **The Job**: You will be part of the Commercial Operations team and report to the Centre Manager. **Responsibilities**: **Customer Experience** - Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings - Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes - Monitor and respond to feedback and customer queries in a timely manner - Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown - Be familiar with the community of the building - Provide lobby presence during peak hours to greet and assist tenants and visitors - Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors - Lead visits to property and shared spaces within the building - Introduce buildings (immediate) as well as CapitaLand's differentiated and shared spaces (near future) - Remain well-groomed as the "face" of the building - Any other related duties **Community Management** - You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio - Facilitate and participate in activities to inspire and build community - Build relationships with tenants, prospects and industry professionals to facilitate programming efforts **Requirements**: - Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge - Prior working experience in airlines or hospitality industry preferred - Excellent interpersonal skills with high level of empathy for others - Able to articulate and communicate clearly both verbally and written - Event management and project coordination skills preferred - Confident, cheerful and energetic disposition while maintaining professionalism - Able to multi-task with a strong sense of responsibility to see through all tasks **Benefits**: - Comprehensive medical coverage for self - Training and development opportunities - Subsidised rates at Ascott serviced residences - Strong advocate of staff volunteerism - Wellness programmes **Closing Statement**: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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