Manager, HR Shared Services

COMPANY DESCRIPTION

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

DESIGNATION : Manager, HR Shared Services

RESPONSIBILITIES

The HR Shared Service Centre (HRSSC) Manager plays an important role in driving service excellence. You will be responsible for designing efficient internal processes and delivering a seamless and positive employee experience across the entire employee life cycle. You will collaborate with various stakeholders and will be the main point of contact for all HRSSC-related issues, providing timely advice and guidance to employees.

If you are a team player who enjoys building relationships and takes pride in delivering high-quality results, then we want to hear from you
- Overall responsible for employee life cycle including but not limited to onboarding, employee internal movements, payroll, benefits administration, leave administration, and offboarding.
- Drive continuous process improvement by identifying inefficiencies and collaborating with stakeholders to implement standardization and simplification initiatives to drive higher efficiency and productivity.
- Drive resolution of employee issues and constantly identify opportunities to improve HRSSC.
- Responsible for maintaining high standards of accuracy, timeliness, and quality in employee data on HRIS.
- Manage outsourced service providers and vendors for payroll, and insurance claims where applicable.
- Responsible for overseeing the payroll team for accurate and timely execution of in-house payroll using the SAP Payroll System.
- Negotiate and review service contracts, monitor service quality, and ensure cost-effectiveness.
- Monitor budget, analyze expenses, and identify cost savings opportunities.
- Ensure HRSSC is in full compliance with relevant employment laws, regulations, and industry standards.
- Execute documentation of internal people movements, processes, and controls as applicable.
- Maintenance of internal salary range and salary matrix, collation and refresh of external salary benchmarking sources for compensation activities, and advisory to stakeholders.
- Management of various HR Manpower-related grants, including liaison with relevant internal and external stakeholders.
- Monitor grant reporting schedules and deadlines, implementation per grant requirements, monthly finance grant accruals, and submission of claim documentation to ensure consistent grant processing and fund allocation to cost centers
- Manage internal and external audit activities for the HR department with various stakeholders
- Management and execution of all compensation-related projects and activities, such as Annual and mid-year compensation cycles, including salary review and increment exercise, bonuses payout and other ad hoc payments.
- Collaborate with HRBPs and BU Heads for employees’ biannual performance management cycles and compensation-related matters.

QUALIFICATIONS
- Minimum a Diploma or Bachelor Degree in Business or equivalent
- Minimum 8 years of experience in HR Shared Service Center or Operations
- At least 3 years of experience in leading payroll and C&B administration
- Proficiency in SAP Payroll and SuccessFactors preferred
- Strong knowledge of Singapore employment laws, regulations, market practices
- Strong analytical and problem-solving skills
- Able to move quickly in both strategic design and practical execution to meet the needs of the team and business in a fast-paced environment

OTHER INFORMATION
- IHRP-CP or SP Certification
- Familiarity with Google workspace collaborative tools