Senior Manager, Customer Engagement/crm, Janssen

Janssen Pharmaceuticals discovers and develops innovative medical solutions to address important unmet medical needs in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

We are looking for a **Senior Manager - Customer Engagement/CRM for Janssen Technology ASPAC, based in Singapore **. This role within a newly established ASPAC team - HCP Experience Product Group - is responsible for providing best in class customer experience and capabilities to Health Care Professionals (HCP) across in-person and digital touchpoints in a Product Centric operating model. This role reports into the regional HCP Experience Product Group Director and will have responsibility for team members in South East Asia and Korea.

**Leadership Responsibilities**
- Ability to think strategically with a product centric and big picture orientation in a local, regional and global context
- A strategic problem solver with good technical knowledge and strong communication, leadership and influencing skills
- A flexible leader that thrives in a complex, fast paced, multi-national and constantly evolving technology and business environment
- Ability to synthesise business strategy with pragmatic decision making and innovative thinking to meet business long and short term goals
- An authentic leader committed to diversity and the practices that create a passionate, energetic and exciting work environment that recognizes and rewards collaboration, performance and inclusion
- Strong understanding of the healthcare business and its operating environment (e.g., trends, competitors, compliance landscape, and regulatory environment) and the potential impact on the J&J technology portfolio

**Technology Responsibilities**
- “Technology specialist” who can span multiple technology solution domains. Evaluate key technology trends and impact on various business processes. Find opportunities for areas where technology can drive differentiation in outcomes
- Leads and sets a clear product vision, is responsible for multi-generation product strategy; Maximizes value by identifying and prioritizing the product features by business value
- Cultivate relationships with external agencies, partners, J&J suppliers and customers, to develop deep insights into the needs of our business departments, patients, customers, markets and communities and become the go-to person for our business / technology partners
- Be a technology product leader, working with business partners to identify unmet needs, propose solutions, and assist in the development of business cases and product/project charters
- Responsibility to champion and lead by example Agile methodology for product development e.g. Product Roadmap, Product Backlog, Scrum and Sprint meetings
- Conduct Business Analysis: Map out business process; Capture business requirements and specifications (story boards, use cases); support translation into technical requirements
- Identify process “pain points” and early improvement opportunities. Build business case for improvement initiatives (e.g., impact, feasibility, and investment required). Create implementation plans for improvement initiatives including timeline, owner, and key landmarks
- Have a regional/global view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised solutions where possible
- Proactively match business needs with existing J&J technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and highlighting value in a business context
- Provide rapid prototyping and conceptual designs where requirements are ambiguous or unproven
- Ensure J&J information and assets are appropriately managed, valued and protected in accordance with Information Asset Protection and Compliance policies
- Up to 20% International travel may be required

**Qualifications**:
**Competencies**
- Excellent communication in a business and technical context and interpersonal skills, both written and verbal, and comfortable communicating and collaborating across all functions and with internal and external partners across multiple countries
- Additional languages e.g. Mandarin will be highly desired as ability to work across big markets such as China and Japan will be highly valued
- Strong on facilitation of workshops, meetings and negotiating skills with the ability to influence across a range of senior business roles and technology stakeholders
- Demonstrated people leader, with a track record of team development and managemen