
IT Support Coordinator
4 days ago
**About the role**:
To provide Company wide IT services focusing on end user support and client software and hardware.
- Responding to requests for technical support
- Installing, configuring and sustaining ongoing usability of desktop and laptop computers, peripheral equipment and software within established standards and guidelines
- Collaborating with IT personnel as appropriate to determine and resolve any problems
- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Training end users on use of various hardware and software
- Recommending and performing upgrades on systems to ensure longevity
- Assessing functional needs to determine specifications and coordinating with procurement staff for the purchase of hardware and software
- Assisting in the organisation and inventory of all desktop hardware and software resources
- Ensuring the security of the IT infrastructure
- Delivering business and IT projects as required
**About you**:
- Bachelor’s Degree in Computer Science
- Substantial IT experience
- Desktop, software and hardware support and maintenance experience
- Microsoft desktop OS and office experience
- Proficient with troubleshooting, isolating and resolving hardware and software issues including removal and / or replacement of hard drives, memory etc for both laptop and desktop PC’s
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