Customer Success Manager, Lark Apac
2 weeks ago
About Lark Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance. Lark Customer Success Team The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal. Job Responsibilities - On-board and guide customers to enable a seamless implementation experience - Identify and understand customer business goals and KPI's to help launch a successful partnership with the business - Develop reporting and insights for customers to help demonstrate the value of Lark - Build great customer experiences with the Lark product, reducing customer churn, retaining, renewing as well as identifying up-sell and cross-sell opportunities - Drive the desired business outcome by collaborating with different stakeholders - Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers - Increase active usage by cultivating deep and broad usage of the Lark product, including, but not limited to, introducing new features and best practices to customers - Conduct quarterly business reviews and other recurring points of engagement with customers - Be a customer’s advocate and gather customer’s feedback on the Lark product, and share it with internal team to drive product enhancement. - Develop and continuously refine Lark OKR service model, with the view of monetizing OKR services (consultations, training, etc.) - University degree or equivalent, MBA will be an advantage - Relevant experience in B2B Customer Success within SaaS/IT industry - Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization and market - “Start-Up" mindset; Go-getter with who strive in dynamic and fast-paced work environment - Strong problem-solving and management skills - Excellent written and oral communication skills ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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Account Executive
1 week ago
Singapore Lark Full timeSingapore Regular - Sales - Sales Job ID: R2867 **Responsibilities** Job Responsibilities: - Prospect relentlessly to build pipeline and strong relationships with the assigned markets - Own and overachieve assigned quota - Create reliable forecasts, manage pipeline and achieve target of key customer references and active adoption of the Lark platform -...
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Account Executive
1 week ago
Singapore Lark Full timeSingapore Regular - Sales - Sales Job ID: V3619 **Responsibilities** **Qualifications** - University degree or equivalent experience. MBA will be an advantage - Experienced in selling and developing the business portfolio in APAC; focusing on Vietnam market - Prior sales or business development relevant experience working with SMB, enterprises and/or...
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Account Executive
2 weeks ago
Singapore Lark Full timeSingapore Regular - Sales - Sales Job ID: V1149 **Responsibilities** **Qualifications** - University degree or equivalent experience. MBA will be an advantage - Experienced in selling and developing the business portfolio in APAC; focusing on Thailand market - Prior sales or business development relevant experience working with SMB, enterprises and/or...
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Customer Success Manager, Lark Apac
2 weeks ago
Singapore ByteDance Full time**Location**: Singapore **Team**: Sales Manager **Employment Type**: Regular **Job Code**: A91984 **Responsibilities**: **Lark Customer Success Team**: The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal. **Responsibilities**: -...
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Customer Success Manager
2 weeks ago
Singapore ByteDance Full timeLark Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless...
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Account Executive
1 week ago
Singapore ByteDance Full timeLark Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless...
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Solution Architect, Lark Apac
7 days ago
Singapore ByteDance Full timeLark will be prioritizing applicants who have a current right to work in Singapore, and do not require Lark's sponsorship of a visa. About Lark Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim...
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Head of Marketing, Lark APAC
2 weeks ago
Singapore BYTEDANCE PTE. LTD. Full timeResponsibilities About the Lark APAC Marketing Team: At Lark, our APAC (ex-China, ex-Japan) Marketing Team is a powerhouse of creativity, strategy, and innovation. This talented group is dedicated to elevating Lark's brand, crafting compelling campaigns, and driving meaningful engagement across the region. From executing high-impact digital marketing...
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Head of Marketing, Lark APAC
2 weeks ago
Singapore ByteDance Full timeGet AI-powered advice on this job and more exclusive features. Responsibilities About the Lark APAC Marketing Team: At Lark, our APAC (ex-China, ex-Japan) Marketing Team is a powerhouse of creativity, strategy, and innovation. This talented group is dedicated to elevating Lark’s brand, crafting compelling campaigns, and driving meaningful engagement across...
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Account Executive
1 week ago
Singapore ByteDance Full timeLark Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless...
