Customer Service Executive

1 week ago


Singapore Danfoss Full time

Requisition ID: 36208- Job Location(s): Singapore, SGDanfoss is seeking an enthusiastic Customer Service Representative (12 months contract) to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

You will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, product changes or returns.

**Responsibilities**:
Responsibilities for this position include, but are not limited to, the following.
- Proactively act to understand and solve customer needs and identify solutions to non
- standard task/queries
- Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems
- Proactively communicate in a timely manner with external customers about order status related requests
- Accept and process sales order schedules and also discrete orders, following established business rules
- Manage the export business related activities where applicable
- Manage big and/or complex customer accounts
- Promote customer satisfaction and achieves cycle time reduction through team-based problem solving
- Interfacing with customers, logistics, manufacturing, sales, pricing and all other internal functions supporting the business

**Background & Skills**:

- Higher education and or relevant experience
- Minimum 2-3 years experience in order and export management
- Customer focused mindset
- Team-oriented problem-solving skills
- Customer oriented skills and ability to create strong relationships
- SAP skill is an added advantage

**Employee Benefits**:
**Danfoss - Engineering Tomorrow**:
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.



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