Customer Service Associate

15 hours ago


Orchard, Singapore NYJ Company Full time

Job Title: Customer Service Associate

**Salary**: Competitive, based on experience + Benefits

**About Us**:
We are passionate about delivering exceptional customer experiences. We believe in creating a positive, customer-centric environment where every interaction counts. Our team is growing, and we are looking for a dedicated and enthusiastic **Customer Service Associate** to join our dynamic team

**Key Responsibilities**:

- Address customer inquiries, concerns, and complaints with patience and understanding
- Assist customers with order placement, billing questions, product information, and troubleshooting
- Maintain accurate records of customer interactions and transactions
- Ensure timely resolution of customer issues, escalating as needed
- Collaborate with other departments to fulfill customer needs and improve service quality
- Stay up-to-date on product offerings, services, and company policies

**Qualifications**:

- Diploma (min) or equivalent required
- Previous experience in customer service or a similar role preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- A positive, friendly, and professional attitude
- Comfortable working with customer service software, Microsoft Office, and other digital tools

**Benefits**:

- Competitive salary with opportunities for advancement
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan with company match
- Employee discounts on products/services
- Ongoing training and development opportunities

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,238.00 - $4,236.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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