Operations Support Associate
2 days ago
**About The Role**:
We are seeking an Operations Support Associate to support our pawnshop operations across branches. The role includes conducting internal audits, preparing audit reports, performing compliance checks, briefing staff, and ensuring day-to-day SOP adherence. You will also coordinate with outlets and HQ to maintain smooth operations and compliance standards.
**Key Responsibilities**:
- Conduct internal audits at outlets and prepare detailed audit reports
- Perform compliance reviews (KYC, CDD, AML, documentation accuracy)
- Brief and guide branch staff on SOPs, compliance, and process updates
- Review loan tickets, system entries, and customer documentation
- Assist in preparing operational and compliance reports for HQ
- Coordinate with branches on audit findings and corrective actions
- Handle operational administration, reports, and data updates
**Requirements**:
- Minimum Degree, preferably in Finance, Accounting, or related fields
- Able to travel to branches when required
- Able to work on weekends and public holidays when needed
- Detail-oriented with strong organisational skills
- Strong communication skills for staff briefing and reporting
- Proficient in Microsoft Office (Word & Excel)
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