Operations Support Associate

7 days ago


Singapore Top Cash Full time $40,000 - $60,000 per year

About The Role:

We are seeking an Operations Support Associate to support our pawnshop operations across branches. The role includes conducting internal audits, preparing audit reports, performing compliance checks, briefing staff, and ensuring day-to-day SOP adherence. You will also coordinate with outlets and HQ to maintain smooth operations and compliance standards.

Key Responsibilities:

  • Conduct internal audits at outlets and prepare detailed audit reports
  • Perform compliance reviews (KYC, CDD, AML, documentation accuracy)
  • Brief and guide branch staff on SOPs, compliance, and process updates
  • Review loan tickets, system entries, and customer documentation
  • Assist in preparing operational and compliance reports for HQ
  • Coordinate with branches on audit findings and corrective actions
  • Handle operational administration, reports, and data updates

Requirements:

  • Minimum Degree, preferably in Finance, Accounting, or related fields
  • Able to travel to branches when required
  • Able to work on weekends and public holidays when needed
  • Detail-oriented with strong organisational skills
  • Strong communication skills for staff briefing and reporting
  • Proficient in Microsoft Office (Word & Excel)


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