Service Director, Apac

**About Veralto**: Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World’s Most Vital Resources. Veralto’s Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics - help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans. Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day. VES is our proven system for achieving success. It is a philosophy, set of values, and series of management processes that collectively define who we are and how we do what we do at Veralto. Our VES tools are designed to help us excel in the areas of Growth, Leadership, and Lean, building on a strong foundation of VES fundamentals (Voice of Customer, Value Stream Mapping, Standard Work, Transactional Process Improvement, Kaizen, 5S, Problem Solving, and Visual & Daily Management). **About Hach**: **Overview of the role** The Service Director, APAC is responsible for leading and managing all aspects of service delivery, support, and customer success across the APAC region. This role focuses on ensuring the highest levels of customer satisfaction, optimizing on time delivery, and driving growth through service-related offerings. The Service Director will develop and implement service strategies and align closely with other functions such as sales, operations, and product management to deliver exceptional service experiences. **In this role, a typical day will look like**: - Strategic Service Operations Management: Lead and oversee all service activities across the APAC region ensuring high-quality, efficient, and cost-effective service delivery and implement the Service Model in the assigned geographies. - Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely, effective, and proactive on time delivery of service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long term collaboration. - Team Leadership & Development: Enable and support a high-performing service teamincluding managers and technicians across different countries. Foster a culture of VES and continuous improvement and strong customer-focus while ensuring alignment with regional and global goals. - Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience - P&L and Budget Management: Oversee the financial performance of the service organization in EU, ensuring that the team meets revenue targets, achieve forecast accuracy and cost control. This includes managing service contracts and making strategic investments in service capabilities. **The essential requirements of the job include**: - Extensive Commercial Leadership Experience: 10+ years of experience in service - operations, sales, customer support, or a related field, with a proven track record of managing regional or global teams with a revenue target >100M - A strong focus on customer satisfaction and retention, with the ability to implement strategies that improve customer experience and foster long-term collaboration. - Change Management and Innovation Skills: Ability to lead change within the service organization, driving process improvements and leveraging new approaches to gain operational efficiency and service quality by using the power of VES - Strong Understanding of the APAC markets: Deep knowledge of the diverse regulatory environments, customer expectations, and market dynamics within APAC. - Experience in managing these complexities and implementing service or sales strategies to different regions. - Financial Acumen: Strong experience in managing P&L, budgets, and commercial financials. Ability to drive revenue through commercial offerings while controlling costs and improving profitability. **What’s in it for you**: - You will play an integral part in shaping the Opco’s business in APAC. one of strongest and highly visible region with many untapped opportunities. - You will work with a team where the goal is to create an environment of continuous improvement, wellness, and open, honest, two-way comm