Manager, Volunteer

**COMPANY DESCRIPTION**

**NTUC Health Co-operative Limited (NTUC Health) **is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

**RESPONSIBILITIES**
- Grow and coordinate volunteer supply to the community partners
- Build volunteer management capabilities of the community partners
- Broker partnerships between demand and supply organizations at the town-level

The duties of the Manager, Volunteer & Partnership (Volunteer Centre) include:
**Planning and Operations**
- Develop and review operational strategies to recruit, deploy, train, and retain volunteers based on the community partners’ needs
- Regularly engage to review the needs of the partner organizations for volunteer support and in-kind donation
- Identify, drive and sustain effective partnerships with all stakeholders in the volunteer ecosystem
- such as the learning institutions, corporates, grassroots, public organizations, and social service agencies
- Curate and co-curate volunteering opportunities, programs and activities with partners to increase volunteer support in the partner organizations
- Plan and organize introductory meetings, follow-up meetings, networking sessions, and annual volunteer appreciation event
- Monitor and evaluate outcomes
- Identify emerging approaches, volunteerism trends, and the impact that will value add to the volunteer engagement strategies and approaches

**Marketing and Communication**
- Develop strategy and plans to market the volunteer center and volunteering opportunities to partners
- Plan, develop and manage all publicity efforts and communications to drive volunteer recruitment and community partnerships
- Provide editorial support for communication, collaterals, and materials

**Administrative Responsibilities**
- Develop annual project operation budget proposal and manage expenses within the budget
- Develop annual action plans and deliverables
- Manage and maintain the volunteer database and administrative documentation pertaining to the Volunteer Centre
- Submit monthly and quarterly statistical and progress report in a professional and timely manner

**Supervisory Responsibilities**
- Supervise and coach a small team of executives to achieve service excellence
- Develop staff development plans and key performance indicators
- Identify suitable training to develop staff

**QUALIFICATIONS**
- Degree in any discipline with 6-8 years of experience in volunteer and partnership engagement, people management, or strategic work
- 2 years of managerial experience supervising executives
- Experience working with grassroots (leaders, CCs, RC network, etc) is preferred
- Proficient in Google Workspace - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
- Proficient in social media and marketing skills is an added advantage
- Possess a proactive attitude, drive, and enthusiasm to carry out the projects to conclusion
- Strong leadership, problem-solving and strategic planning skills
- Resourceful, adaptable, and able to multi-task with a fast turnaround time
- Good communication skills both written and spoken
- Good collaborative and stakeholder management skills to work across disciplines and sectors
- Good interpersonal and people management skills to work with people from diverse backgrounds
- Willing to travel around Singapore for work (mostly either around Serangoon/Bukit Merah area, depending on the center the staff is attached to )

**OTHER INFORMATION**

**Location**:

- Ubi Office with travel mostly around Serangoon/ Bukit Merah area for work (depending on the center the staff is attached to)