Wellness Manager

2 days ago


Singapore Aman Full time

Overview:
At Aman, we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

- Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms
- Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures
- Act like owners - taking charge, leading by example and an immense sense of pride in our work
- Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner

**Responsibilities**:
OVERVIEW

Director of Spa/Director of Wellness/Spa Managers/Wellness Immersion Managers on properties will provide leadership to all related to wellness programmes.

MAIN DUTIES AND RESPONSIBILITIES
- Communicate and coordinates with all Wellness Immersion managers and spa managers involved in wellness offerings to gain a very strong understanding of all Aman’s wellness offerings
- Create and update a wellness calendar that tracks all upcoming wellness events and retreats that are being held at all Aman properties
- Assist Head of Wellness & Spa to create and coordinate wellness programme sheets and detailed descriptions
- Assist Head of Wellness & Spa to provide educational programmes and presentations
- Assist Head of Wellness & Spa to develop and implement a variety of wellness programmes and retreat
- Assist Head of Wellness & Spa to oversee all wellness offerings sales tracking systems for all properties
- Ensure to keep track of all wellness related matters in One Drive
- Inform and coordinate with Central Reservation Team (ACR) on all updates, changes and/or new Aman wellness programmes and retreats
- Assist the Head of Wellness & Spa to create, revise and train the call centre team on SOPs of wellness programmes enquiries
- Assist Head of Wellness & Spa to audit all property-side reservations teams to ensure they are able to adequately explain and book wellness offerings for their own property
- Ensure that the ACR teams understand and has the ability to explain the basic information regarding Immersion programmes and wellness offerings, to close a sale positively
- Assist Head of Wellness & Spa to develop a strong communication with the ACR team members, to function smoothly
- Assist Head of Wellness & Spa to monitor programmes’ budget and ensure appropriate expenditure of funds with detailed record keeping and reporting to all funding sources
- Assist Head of Wellness & Spa to lead special projects and initiatives
- Maintain a high level of product knowledge

Qualifications:

- Ability to work cooperatively with people at all levels with respect
- Ability to read and write English language fluently
- Ability to use Microsoft Power Point competently
- Ability to work on flexible hours due to the nature of the business
- Previous medical and/or spa & wellness knowledge would be an advantage
- Tertiary education would be an advantage
- Minimum five years of working experience in a hospitality and/or medical industry



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