Spa & Wellness Centre Manager

About REKOOP FLEX
REKOOP FLEX is a premium recovery and wellness club in Singapore dedicated to
helping members restore balance, enhance performance, and achieve holistic well-
being. Through cutting-edge therapies, personalised care, and a supportive community,
we create transformative experiences that empower our members to look, feel, and
perform at their best.
Job Overview
The Spa & Wellness Centre Manager oversees the daily operations of REKOOP FLEX,
ensuring exceptional guest experiences and smooth, efficient service delivery. This role
is responsible for leading the team to achieve sales and membership goals, maintaining
operational excellence through strict adherence to SOPs, and providing ongoing training
and guidance to staff.
The Manager is both a strategic leader and hands-on operator, fostering a high-
performance, guest-focused culture while driving revenue growth and supporting the
long-term success of the club.
Key Responsibilities
Leadership & Team Development
• Lead, motivate, and inspire the team of Wellness Coordinators and Hosts to deliver
outstanding service and sales performance.
• Provide ongoing training, coaching, and development to team members.
• Oversee staff scheduling and ensure optimal coverage during peak and off-peak
hours.
• Conduct regular performance reviews and address development needs.
Sales & Revenue Growth
• Drive the team to achieve membership, service package, and product sales targets.
• Lead by example in promoting REKOOP's services and benefits to guests.
• Implement sales strategies and track performance metrics.
• Collaborate with marketing to support promotions, campaigns, and guest retention
initiatives.
Operational Excellence
• Ensure all front-of-house, treatment rooms, and wellness facilities operate smoothly
and are maintained to premium standards.• Guarantee compliance with all SOPs and operational checklists for equipment and
facilities.
• Monitor the cleanliness, safety, and readiness of all areas.
• Proactively resolve operational issues and guest concerns.
Training & SOP Compliance
• Conduct regular training on service standards, wellness techniques, and safety
procedures.
• Ensure every team member is familiar with and follows REKOOP's SOPs for
equipment, treatments, and guest experience.
• Provide corrective coaching and guidance when standards are not met.
Guest Experience
• Deliver an exceptional and personalised guest experience by setting and upholding
premium service standards.
• Actively engage with members to understand their needs and encourage loyalty.
• Handle escalated guest feedback with professionalism and care.
Reporting & Administration
• Maintain accurate records for appointments, guest data, and payments.
• Oversee inventory management and ordering of supplies.
• Report regularly to management on sales performance, team updates, and
operational matters.
Qualifications & Requirements
• Minimum 2 years of experience in spa, wellness, hospitality, or related operations,
with at least 1 year in a leadership role.
• Proven track record of driving sales and achieving revenue targets.
• Strong leadership, coaching, and people management skills.
• Excellent communication and interpersonal abilities.
• Organised, detail-oriented, and able to multitask in a fast-paced environment.
• Knowledge of wellness, spa therapies, or fitness is an advantage.
• Flexible to work shifts, evenings, weekends, and public holidays as required.
What We Offer
• Competitive salary with incentives and bonus opportunities.
• Clear career progression within a respected wellness and lifestyle brand.
• Ongoing professional development and training.
• A supportive, dynamic, and growth-oriented work culture.

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