Spa & Wellness Centre Manager

About REKOOP FLEX REKOOP FLEX is a premium recovery and wellness club in Singapore dedicated tohelping members restore balance, enhance performance, and achieve holistic well-being. Through cutting-edge therapies, personalised care, and a supportive community,we create transformative experiences that empower our members to look, feel, andperform at their best.Job Overview The Spa & Wellness Centre Manager oversees the daily operations of REKOOP FLEX,ensuring exceptional guest experiences and smooth, efficient service delivery. This roleis responsible for leading the team to achieve sales and membership goals, maintainingoperational excellence through strict adherence to SOPs, and providing ongoing trainingand guidance to staff.The Manager is both a strategic leader and hands-on operator, fostering a high-performance, guest-focused culture while driving revenue growth and supporting thelong-term success of the club.Key Responsibilities Leadership & Team Development • Lead, motivate, and inspire the team of Wellness Coordinators and Hosts to deliveroutstanding service and sales performance.• Provide ongoing training, coaching, and development to team members.• Oversee staff scheduling and ensure optimal coverage during peak and off-peakhours.• Conduct regular performance reviews and address development needs.Sales & Revenue Growth • Drive the team to achieve membership, service package, and product sales targets.• Lead by example in promoting REKOOP's services and benefits to guests.• Implement sales strategies and track performance metrics.• Collaborate with marketing to support promotions, campaigns, and guest retentioninitiatives.Operational Excellence • Ensure all front-of-house, treatment rooms, and wellness facilities operate smoothlyand are maintained to premium standards.• Guarantee compliance with all SOPs and operational checklists for equipment andfacilities.• Monitor the cleanliness, safety, and readiness of all areas.• Proactively resolve operational issues and guest concerns.Training & SOP Compliance • Conduct regular training on service standards, wellness techniques, and safetyprocedures.• Ensure every team member is familiar with and follows REKOOP's SOPs forequipment, treatments, and guest experience.• Provide corrective coaching and guidance when standards are not met.Guest Experience • Deliver an exceptional and personalised guest experience by setting and upholdingpremium service standards.• Actively engage with members to understand their needs and encourage loyalty.• Handle escalated guest feedback with professionalism and care.Reporting & Administration • Maintain accurate records for appointments, guest data, and payments.• Oversee inventory management and ordering of supplies.• Report regularly to management on sales performance, team updates, andoperational matters.Qualifications & Requirements • Minimum 2 years of experience in spa, wellness, hospitality, or related operations,with at least 1 year in a leadership role.• Proven track record of driving sales and achieving revenue targets.• Strong leadership, coaching, and people management skills.• Excellent communication and interpersonal abilities.• Organised, detail-oriented, and able to multitask in a fast-paced environment.• Knowledge of wellness, spa therapies, or fitness is an advantage.• Flexible to work shifts, evenings, weekends, and public holidays as required.What We Offer • Competitive salary with incentives and bonus opportunities.• Clear career progression within a respected wellness and lifestyle brand.• Ongoing professional development and training.• A supportive, dynamic, and growth-oriented work culture.