Desktop Support Engineer L1

5 days ago


Singapore Capzen Technologies Full time

**Job Description - IT Desktop Support Engineer**

**Roles and Responsibilities**:

- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Travelling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.

**Desired Experience**:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Job Type**: Contract
Contract length: 12 months

**Salary**: $2,500.00 - $2,800.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Desktop support (preferred)



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