Front Desk Officer
3 days ago
We are about 8,000sqft, a gym operating daily from 7am - 10pm.
We offer a space for freelance personal trainers to train their clients, we offer services for personal training by our Trainers and gym memberships.
The **Front Desk Officer **at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention.
We are looking for a friendly, energetic, and highly-organized individual to join our team as a Front Desk Officer.
**Responsibilities**:
- Greet members and guests upon arrival and assist them as necessary.
- Manage member check-ins and monitor gym access.
- Answer phone calls, respond to enquiries, and direct calls to appropriate staff.
- Assist in membership sign-ups, cancellations, and updating member account information.
- Handle cash transactions and process payments for services, classes, and memberships.
- Keep the front desk area clean, organized, and stocked with necessary supplies.
- Assist with gym tours for potential members and guests.
- Resolve member issues in a professional and timely manner.
- Perform other administrative tasks/tasks as assigned by Head of Department.
**Requirements**:
- High school diploma or equivalent.
- Previous customer service or front desk experience is a plus.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Must be able to work flexible hours, including evenings weekends and public holidays.
- Knowledge of basic gym operations and fitness services is desirable.
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