Customer Service Executive, Air Freight

4 days ago


Singapore CVISTA HR CONSULTING PTE. LTD. Full time

**_orking Location: East Region (Alps or Changi Air Freight Centre) _**

**Responsibilities**:

- Manage and address all export-related inquiries.
- Coordinate with shippers to arrange collection and resolve other export-related matters.
- Collaborate with the sales team and destination offices to obtain air approval and establish rates.
- Coordinate with the finance team regarding shipments with Cash on Delivery (COD) payments or customer accounts that have exceeded their credit limit.
- Work closely with the Vendor Management team to organize collection logistics.
- Liaise with the air freight planner to ensure timely flight scheduling.
- Coordinate with the import team for re-export shipments.
- Collaborate with the warehouse team to oversee cargo acceptance, release, sorting, packing, and storage requests.
- Coordinate with external vendors for dangerous goods (DG) packing, crating, and fumigation services.
- Work closely with the export operations team to provide accurate shipping instructions.
- Support the manager in overseeing the team's daily operational activities and troubleshooting issues.
- Assist the manager with departmental projects and initiatives.
- Provide support to the manager in the setup of new customer accounts.

**Requirements**:

- Minimum Diploma / Degree in Logistics / Supply Chain Management industry or related discipline
- Experience in Air Freight Customer Service
- Strong personal presence and credibility, complemented by excellent communication, facilitation and presentation skills.

R22103985 | EA License 16C7883



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