Data Center IT Proximity Services Support Technician

JLL supports the Whole You, personally and professionally.
Job DescriptionData Center IT Proximity Services - Support Technician
**Position Overview & Objectives**:
Ability to follow Standard Operating Procedures and execute accordingly.
Collect customer requests and data.
Attend to customer phone calls.
Conduct basic troubleshooting.
Create tickets for Level 2 support.
Provide product information.
Solve common problems such as verification of hardware and software, installation issues, and setup.

**Qualifications**:
Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
Perform hardware decommission and cable removal.
Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted.
Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Center facilities.
Support Power Maintenance Events (PME) - play an active role in managing the execution of the PME.
Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels.
Perform physical audits and ensure the Service Management database is updated and accurate.
Handle tape backup media and prepare for offsite storage if applicable.
Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.
Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs.
Perform additional job duties as required.
Knowledge and Experience
Entry-level IT service delivery experience.
Experience with Microsoft server products.
Basic knowledge of PC and Server Hardware as well as networking.
Basic understanding of Data Center Power schemes.
Strong verbal and written communication skills.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.