Data Center Operation Technician, Data Center Operations

Description Overview Data Center Operation Technician, Data Center Operations at Amazon Web Services (AWS). AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at the lowest possible cost. AWS fosters an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Role Context Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs and maintains the world's largest computing infrastructure, including systems, repair, issue handling, parts tracking, and Data Center maintenance. Amazon Data Centers are large-scale, high-density centers where you will help shape technology in the region. Responsibilities Work as part of the Operations team, responsible for the maintenance and upkeep of the data center infrastructure. Perform server rack installation, hardware break-fix on various components, troubleshoot network issues, and respond to emergent situations affecting operational stability. Work and meet SLAs against assigned trouble tickets via a directed workflow; be the first-line touchpoint for hardware troubleshooting and technical issues. Perform on-call duties and participate in Data Center operations, including scheduled maintenance and change management activities requiring infrastructure monitoring. Participate in team meetings for metric analysis and to discuss daily/weekly goals. Follow policies and procedures, including safety and security practices within the department, and apply them appropriately. Contribute to documentation on technical issues through root cause analysis and participate in process improvement initiatives relevant to the data center environment. More experienced technicians may assist in training less experienced team members. Involves covering 24x7 shift rotation. Day in the Life Support Data Center infrastructure equipment (e.g., racks, servers, networking devices, hardware components, cables). Operate in a ticket-based environment, perform systematic problem resolution, and conduct routine operation activities on hardware or spare parts, including rack install and server break/fix. Participate in on-call duties and data center operations, including scheduled maintenance and change management activities. Show strong aptitude for troubleshooting and problem-solving. Maintain site tidiness and assist with site management. Commit to 24x7 shift coverage as needed. About The Team Diverse experiences are valued at AWS. We encourage candidates to apply even if they do not meet all preferred qualifications. If your career is just starting or follows a nontraditional path, don't let it stop you from applying. Why AWS AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue innovating, powering businesses from startups to Global 500 companies. Work/Life Balance & Culture We value work-life harmony and provide flexibility within our working culture. Inclusive teams and ongoing learning experiences, including affinity groups, foster a culture of inclusion and continuous development. Mentorship and Career Growth We're committed to ongoing performance improvement, knowledge sharing, mentorship, and opportunities to grow within AWS. Basic Qualifications Computer/server hardware troubleshooting experience. Computer networking including fiber troubleshooting experience and theory. Minimum 2+ years of experience in a relevant field. Preferred Qualifications LINUX operating system, hardware, or networking certifications. Knowledge of cloud computing environments. Understanding of IT service management and data center safety and security. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application/hiring process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - Amazon Asia-Pacific Resources Private Limited (Singapore)Job ID: A Seniority level Not Applicable Employment type Full-time Job function Information Technology, Consulting, and Engineering Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at AWS by 2x #J-18808-Ljbffr Industry Other Category IT & Technology Sub Category Technical Support & Administration