Guest Service Team Leader

1 week ago

Singapore PARKROYAL on Beach Road Full time

**Position summary statement**:
The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

**Primary Responsibilities**:

- Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
- Inform relevant departments of arrival, room changes, check out and special arrangements.
- Accepts reservation in the absence of Reservation Assistant.
- Work closely with Duty Manager in tight house situation to ensure maximum utilization of rooms.
- Assist walk-in guests with alternative accommodation in event of a full house situation.
- Record in Communication Book any unusual happenings and important matters for follow-up.
- Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
- Perform cashiering and maintain a complete record of guests’ account.
- Check all guests’ bills before presentation to guest upon check out.
- Collect or charge all monies due to the hotel to the respective travel agents or companies.
- Declare all shortages or excess to Accounts Department.
- Attend to all requests and requirements from guests promptly and handle complaints tactfully.
- To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
- Create a positive first impression to guests with regards to corporate image
- Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
- Guest Services Executive will assist to train/buddy new Guest Services Agent.
- Ensure procedures and policies on city ledger are followed.
- To be aware of all VIP arrivals and departures, especially corporate guests.
- Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.
- To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $1,550.00 - $2,100.00 per month

**Benefits**:

- Employee discount
- Food provided
- Health insurance
- Professional development

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Work Location: In person

  • Team Leader Guest Services Officer

    2 weeks ago

    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Team Leader Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...

  • Guest Service Team Leader

    2 days ago

    Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Position summary statement: Guest Service Team Leader (GSTL)works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting...

  • Guest Service Team Leader

    4 days ago

    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Position summary statement Guest Service Team Leader (GSTL)assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills. He/she is responsible for...

  • Guest Service Team Leader

    2 weeks ago

    Singapore Pan Pacific Orchard, Singapore Full time

    Guest Service Team Leader (Guest Relations)Pan Pacific Orchard, Singapore is an award‐winning destination hotel, renowned for its architecture by WOHA and its four themed open‐air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience. Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean...

  • Guest Service Team Leader: Elevate Guest Experience

    2 days ago

    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    A leading serviced suite in Singapore is seeking a dedicated Guest Service Team Leader to supervise front office operations and enhance guest experiences. The ideal candidate will lead a team, manage guest concerns, and ensure adherence to company standards. Strong communication and problem-solving skills are essential. A background in front office...

  • Guest Service Team Leader

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. As a **Guest Service Team Leader **, you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback. Your leadership will drive exceptional service standards and maintain a high level of guest...

  • Guest Service Team Leader

    1 week ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!As a Guest Service Team Leader (Gym/Pool) , you will enhance the guest experience by driving impeccable service, managing inventory and equipment, and handling guest feedback at the gym and pool facilities. Your leadership will drive...

  • Guest Service Team Leader

    1 week ago

    Singapore Pan Pacific Orchard, Singapore Full time

    Guest Service Team Leader (Gym & Pool)Pan Pacific Orchard, Singapore is an award‐winning destination hotel located in the prestigious Orchard Road district. Role Overview You will enhance the guest experience by ensuring impeccable service, managing inventory and equipment, and handling guest feedback at the gym and pool facilities. Key Responsibilities...

  • Executive Lounge Guest Service Team Leader

    2 days ago

    Singapore Pan Pacific Orchard, Singapore Full time

    A luxury hotel in Singapore is seeking a proactive Guest Service Team Leader to enhance guest experiences during lounge hours. Responsibilities include managing lounge operations, handling guest feedback, and coordinating check-ins and check-outs. Candidates should have at least two years of relevant experience, preferably in hospitality management, and hold...

  • Guest Experience, Team Leader

    6 days ago

    Singapore Four Seasons Full time

    Join to apply for the Guest Experience, Team Leader role at Four Seasons . About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners...