Guest Service Team Leader
2 weeks ago
Guest Service Team Leader (Guest Relations)Pan Pacific Orchard, Singapore is an award‐winning destination hotel, renowned for its architecture by WOHA and its four themed open‐air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience. Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort‐like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard's highest pillarless ballroom. Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group's signature of sincere and graceful luxury. As an award‐winning property, it's not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage. The Role Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us The Guest Service Team Leader (Guest Relations) is responsible in creating extra‐ordinary and highly personalized guest experiences by recognising and engaging actively with hotel guests. He/She will also support Front Office operations to ensure positive arrival and departure experience for all guests when required. Our Expectations Attend all Global Hotel Alliance (GHA) Discovery meetings and webinars to learn and be updated on new enhancements, changes or promotions of the GHA DISCOVERY Program. Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals. Maintain high visibility in public areas during peak times; interacting with members regularly throughout the property to obtain feedback on quality of product, service standards and overall satisfaction level. Maintain good knowledge of all hotel facilities and services, room types, special rate packages and dining promotions. Keep track of daily arrivals, departures, room availability and scheduled in‐house group activities. Have complete knowledge on all hotel and departmental policies and procedures. Coordinate day‐to‐day operations, maintaining the service quality standards and meeting the expectations of the members on a daily basis. To be aware of all VIP arrivals and departures, especially corporate guests. Conduct daily briefing for all Front Office staff in the absence of the Guest Relations Manager and/or Front Office Manager. Be alert and report any faults, defects and unusual activity of the property to relevant departments. Undertake any other reasonable assignment by the Front Office Manager, as and when required. Talent Profile We are looking for a self‐motivated individual with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least two years of related experience in a similar capacity with a luxury brand and possess good knowledge of the OPERA System, write in to have a chat with usSeniority level Entry level Employment type Full‐time Job function Sales and Business Development Industries Hospitality #J-18808-Ljbffr
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Guest Service Team Leader
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