Jackpot Officer

Assists Club Manager to ensure smooth daily operations of the Jackpot Branch while maintaining a high standard of customer service. Have good knowledge of different jackpot machines/games and the ability to troubleshoot simple machine faults.

**Roles and Responsibilities
Operations
- To enforce entry/exit check in compliance with regulations
- To ensure accuracy when recording forced handpay, big win, jackpot and taking down player’s particulars in the handpay form
- To attend to players’ needs, enquiry and provide excellent customer service
- To alert the duty Jackpot Executive or Branch OIC immediately of failures, impending failure to all hardware and software pertinent to the smooth operations of the Branch
- To ensure that all machine keys and safe keys are in safe custody
- To attend to machines faults and perform simple repairs
- To educate players on slot machine functions and explain game features
- To handle any unclaimed bills found on the gaming floor or inside the machine
- To witness ram clear, machine configuration, testing, seal and break seal of slot machine after technician has repaired in accordance to SOPs, and filling up the necessary forms for submission to finance
- To oversee collection weekly
- To maintain cleanliness of jackpot floor area and perform regular sanitization
- To assist problem gamblers and provide assistance e.g. self-exclusion form as requested by members before implementing the ban
- Record for any job done in the machine status log book when opening of machine door is required

Cashiering Duties
- Opening and closing of shift
- Ticket redemption and payment
- To monitor and be responsible for cash float

Management Duties
- To help gather and provide ground feedback to Manager
- To guide and impart necessary skills and knowledge to new colleagues.
- To provide useful feedback for the improvement of Branch operations.
- To perform all tasks as assigned by the Manager

**Requirements**:

- Minimum secondary education
- Minimum 2 years of experience in a supervisory position
- Good communication and interpersonal skills
- Good customer service skill
- Computer literature
- Able to perform shifts work including weekends & public holidays