Client Management

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships..

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**MAIN OBJECTIVES & PURPOSE**:

- Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients.
- This team will be working around 2 main themes: Prioritization of on-boarding, and Coordination of the whole process (Risk, Legal and Systems).
- The team must work as “one team” to ensure a cutting edge on-boarding service to clients and work closely with major functions as well as FO/Markets.
- Overall, through a dedicated on-boarding team and a single point of contact, the team is responsible for client satisfaction with respect to on-boarding.
- To facilitate and provide a complete transversal on-boarding service to WM APAC.
- Providing feedback and escalating issues to the appropriate support functions and management.

**CUSTOMER/SUPPLIER RELATIONS**:
Internal: IT and Operations, Legal, Compliance, Business Management Unit, Permanent Control and Credit

**KEY RESULTS AREAS**:

- Implementation and Process
- Ensuring name screening, materiality assessment and Risk scoring meet the Bank’s policies, standards, and applicable local legal and regulatory requirements.
- To ensure adverse news hits and increased risk factors have been appropriately identified in accordance to local regulations and guidelines and global policies
- Ensure all client files are stored and maintained accordingly (electronically and in paper format).
- Prepare regular reports for Management review (account documentation irregularities, monthly statistics).
- Ensure timely processing of static data updating request.
- Appropriate and confidential handling of client data and information.

Team Spirit
- Work within a team - with an adaptable flexible approach, coordinate with team members and Front Office to resolve complex cases and address issues in a timely manner.
- Be open to change and support the vision of working in a fully transversal operation.

Information Sharing
- Ability to share information and eventually train new team members.

Control and Risk
- Abide with operational risk procedures and escalate incidents to Managers where necessary.
- Contribute to the implementation and controls for daily processes and assist with the update of procedures.
- Report and escalate concerns/ issues to Manager when required.

Communication
- Liaise regularly with the following internal groups to ensure a smooth on boarding process: Compliance, Legal, FO teams, Client on-boarding or other support teams within Singapore/Hong Kong that have any involvement in the Client On-boarding process.

Comply with BNPP Permanent Control Activities
- Direct contribution to BNPP operational permanent control framework.
- Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan.
- Comply with regulatory requirements and internal guideline.
- Contribute to the reporting of all incidents according to the Incident Management System.
- Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
- Ensuring appropriate escalation to ma